Every business says they want to ‘put customers at the heart of what they do’. In our upcoming webinar series, we’re going to look at what this really means and how you can help make it happen.

We’ll be running three 30-minute webinars discussing ideas and exploring best practice.

Our sessions:

16 September

Thursday, 10am (BST)

Customer Immersion:

How to connect with your customers and bridge the empathy gap

21 October

Thursday, 10am (BST)

More for Less:

How innovations in digital research can help ensure more decisions are backed by customer insight

25 November

Thursday, 10am (GMT)

Telling a Better Story:

How insight management and sharing can transform how insight is used

What will be covered?

The devil’s in the detail when it comes to achieving customer centricity, so we’ll address the small stuff as well as the big stuff, sharing our top tips for helping Marketers and Insight Professionals turn great intentions into an achievable action plan.

Our speakers

Stuart Knapman's portrait

Stuart Knapman
Strategy and Insight Director,

Stuart Knapman's portrait

Kate Downer

Register for Session 1 here!