Senior IT Infrastructure Engineer


Career level: Senior (5-10 years)
Spoken languages : English, Romanian

At Verve, we believe it's important for brands to know their customers better and create more valuable relationships with them. Our specialist online Community Panels enable us to give customers an environment where they can help shape the future of brands and products that we all use and love.

As a grown-up start-up, Verve maintains an entrepreneurial mentality, while offering enough structure to support our team without hindering creativity. With offices in London, Chicago, Toronto and Iasi, we are expanding globally. We believe in building a culture that is supportive, friendly and social, and this is true in all our local teams. We embrace diversity and encourage people to come up with ideas and ways of doing things better – whether in your role, or as a company.

We are looking to hire a Senior IT Infrastructure Engineer with generalist experience. You will likely have worked in

a smaller company and supported internal users with issues ranging from laptops, phones, to IT servers and networking issues. We are looking for someone senior who can support the infrastructure as well as offer support locally to the Romanian team in Iasi. You will be part of a truly multi-national and multi-cultural environment, supporting all our locations, including on-call support for out-of-office hours. Our team is 100 people globally, and over 20 locally in Iasi.

We are looking for like-minded individuals to join our team. Below is a list of responsibilities for the role – we don’t expect you to be an expert in all of them, but you should be able to do 90% of the role:

Core responsibilities (70% of your time)

  • Maintain the server and network infrastructure, hardware and software
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any attempted intrusions or vulnerabilities
  • Ensure data is regularly backed up, secured and stored appropriately
  • Ensure all systems are up to date with the latest security patches and anti-virus definitions
  • Maintain SQL Server environment
  • Administration of Exchange, Active Directory, DNS, DHCP and Group Policies
  • Support virtualised environments using Microsoft Hyper-V and VMWare
  • Support applications and web server environment.
  • Perform capacity management to ensure IT meet the required levels of service.
  • Manage support tickets within SLA and ensure issues are follow through to resolution.
  • Design technical solutions

Other responsibilities (30% of your time)

  • Setup and support end user devices
  • Interact with suppliers for both purchasing and support
  • Maintain visibility of current market trends to ensure we are making use of relevant new technology as it becomes available
  • Provide support to end users
  • Responding to helpdesk tickets
  • Supporting and mentoring junior members of team

Key Skills

  • Supporting Windows Server and Desktop environments
  • Supporting Microsoft Hyper-V
  • Supporting Microsoft IIS
  • Supporting Active Directory, DHCP, DNS and Group Policies
  • Managing backups
  • IT Security
  • Firewall configuration and management
  • Network device configuration and management
  • Linux

Desirable Skills

  • SQL Server (Query writing)
  • Supporting web applications
  • PowerShell scripting

If this sounds like a good fit with your career goals, get in touch with your CV and a short cover letter outlining the key skills that fit with this role to

Email us your CV

If this sounds like a good fit with your career goals, get in touch with your CV and a short cover email outlining the key skills that fit with this role to

Email us your CV
Get in touch
Job alerts

Who we are

We are the agile insight and community panel specialist. We partner with the likes of Samsung, Virgin, Barclays, Innocent, Uber and Walgreens Boots Alliance to deliver smarter, more customer centric insight, communicated in more inspirational ways.

What makes us different?

Smarter planning of research processes and practical, commercial thought leadership.

We use commonly adopted technology to gather richer, deeper, better insight and integrate multiple data sources to deliver more in-depth, rounded and robust insight.

We undertake more iterative learning journeys meaning you can ask, think, learn...then ask again. Plus, we make it easier to involve customers at the beginning, middle and end of a decision-making process — like having them in the room next door.

We communicate insight in emotionally engaging ways, thinking about how we’ll share it at the very beginning of a project or programme, not at the end.

Our approach is dynamic and entrepreneurial in spirit, delivered with spark, passion and above all — Verve!

We are culture-driven, ambitious and we give our team lots of opportunities to champion new initiatives, learn, progress and be visible.

Whether qualitative or quantitative, B2B or B2C, online or face-to-face, we offer a huge range of solutions to support our clients and deliver smart, customer-centric insight.

We look for people from a variety of research backgrounds who understand what drives consumer behaviour and attitudes – going beyond the stated, to their underlying needs, motivations and aspirations. It’s serious stuff, but we like to have fun along the way!

If you’re interested in a career in research at Verve, get in touch.

Our Community Management team are at the forefront of all community panel activities, ensuring that our hundreds of thousands of members enjoy being part of what we do. After all, without our community members, we wouldn’t be able to deliver the actionable, customer-driven insight that our clients have come to expect.

There are various different roles within the team from Project Manager, to Senior Community Manager, all the way up to Director.

If you think you would be a good fit for our Community Management team, get in touch.

Our Operations team are the backbone of what we do, covering Data Processing, Scripting, QA, and even our own in-house Design team. As a one-stop-shop, Ops play a crucial role in designing surveys, developing our extensive suite of bespoke research tools and understanding data composition in context, to allow for meaningful analysis and reporting.

If you’re interested in a career in Scripting, Data Processing or Quality Assurance, get in touch.

Verve graduates have the opportunity to fully immerse themselves in our client work from day 1, meaning they have more exposure and responsibility than other more traditional training schemes.

Supporting, empowering and helping our graduates to develop means they’ve added significant value and growth to our business – which is why we now run graduate days throughout the year.

We look for people with a keen interest in our industry and a willingness to learn; graduates who have initiative and ambition, who are entrepreneurial but enjoy working within a skilled and mutually supportive team.

If you want to be part of the next graduate day, get in touch.

How we grow together

People make our business. If our people learn, progress and grow – so will our business. We therefore know how important it is to offer our team the best development opportunities.

Verve Academy is one of our learning initiatives – it covers over 50 internal and external training sessions, teaching a range of skills across the whole business.

We’re proud that the programme was a finalist in the 2018 MRS Operations awards!

What we get up to

Axe throwing
Pie Making
Bake off